HOTEL WIFI SOLUTION

The whole guest journey,
on one WiFi infrastructure.

Useroam turns your hotel WiFi into an experience and revenue channel that runs from check-in to well after check-out: PMS integration, an app-free guest portal, stay surveys and win-back campaigns in a single panel.

Request a Demo Hotel In-House →

The guest journey in four stops

Check-in

With PMS integration, WiFi access is provisioned the moment the guest checks in — they connect in seconds with their room number and surname. No manual accounts at the front desk.

In-house

The portal that opens from the WiFi login becomes the guest's digital concierge: room service, housekeeping requests, issue reports and event announcements — in 6 languages with Arabic RTL support.

Check-out

Access ends automatically at check-out. A review survey highlighted on departure day routes happy guests to Google reviews and catches unhappy feedback before it goes public.

Return

Guests do not disappear after their stay: "we miss you" and seasonal campaigns go out automatically over WhatsApp/SMS, and returns are measured in the panel.

PMS integration: the front desk does nothing

Useroam talks to your property management system: access is provisioned when the guest record opens and closed at check-out. On-premise or cloud makes no difference — even legacy systems can be integrated.

ElektraFidelioSednaOn-premise / Cloud

An app-free guest portal

Guests install nothing. Opened from a room QR code or the WiFi welcome screen, the portal carries your hotel's logo and colours and stays personal for the length of the stay.

  • Room service and restaurant ordering — the basket lands at reception
  • Housekeeping with preferred time slots, plus extras like towels and adapters
  • Photo-based issue reporting with live status tracking
  • Late check-out / early check-in upsell cards, priced by the hotel and approved by reception
  • Event board, hotel information and one-tap reception line
White-label hotel guest portal with room service, requests and hotel service cards

On the staff side: a live request flow

The moment a guest submits a request, the staff PWA sounds an alert; managers are notified on SLA breaches. Hotel details, languages, events and request types are configured from a single admin screen — service quality becomes measurable.

Bumerang Hotel In-House admin panel: hotel details, languages, events and request types

Three modules that grow the hotel

Hotel In-House

A digital concierge with room service, request handling and upsell — without commissioning an expensive hotel app.

Explore →

Surveys

The check-out survey routes happy guests to Google; your reputation grows with every stay.

Explore →

Campaigns

In low season, "we miss you" scenarios bring past guests back through the door.

Explore →

Guests already ask for the WiFi. Answer with an experience.

Let's build your hotel's scenario in a demo environment — from the PMS connection to your first upsell card.

Request a Demo

Frequently asked questions

Which PMS platforms do you integrate with?
Ready integrations cover common property management systems including Elektra, Fidelio and Sedna, whether on-premise or cloud. Legacy and local systems can also be evaluated.
Do guests need to install an app?
No. The guest portal opens in the browser from a room QR code or the WiFi welcome screen, and a room number plus surname keeps the link personal for the whole stay.
How do international guests connect?
SMS and WhatsApp verification work on any phone number, so domestic and international guests connect equally fast. The portal is multilingual, with Arabic RTL support included.
Is guest data handled with consent?
Yes. Guests are informed on the welcome page, marketing consent is captured separately and auditable, and compliant guest logging is built into the platform.