PLATFORM FEATURES

Under the marketing,
there is a serious platform.

Campaigns, surveys and AI are the visible side. Underneath runs a platform that connects guests in seconds, verifies their identity, captures data with consent and reports everything. This page is about that layer.

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Captive portal design screen with live preview

Captive portal: your brand's welcome screen

When guests join your WiFi, they land on your screen. Portal Studio lets you design the welcome page with drag and drop — logo, background, colors — with a live per-device preview. A branded WiFi QR poster is generated from the same panel.

Useroam captive portal settings screen with logo, colors and live per-device preview

Guest verification: a method for every guest

Guests verify in seconds via free SMS or WhatsApp; on iOS, WhatsApp login works automatically through delivery confirmation. In hotels, room number and surname login connects to your PMS. Username/password, national ID verification and foreign visitor registration cover corporate scenarios.

Free SMS verificationAutomatic WhatsApp login (iOS)Room number + surname (hotels)Username / passwordNational ID verificationForeign visitor registrationSocial media loginVouchers & timed access
Mobile captive portal screen with multilingual welcome, WhatsApp login and SMS signup options

Multi-language and RTL: guests in their own language

Guest-facing surfaces are multilingual, from the welcome screen to the QR menu and hotel portal — including right-to-left languages such as Arabic. You can add your own languages and tailor every piece of content to the guest's language.

Reporting: your WiFi produces data

Unique visitors, sessions and repeat-visit rate; a day-hour density heatmap; age-range analysis and AI-based gender estimation. Reports export to CSV, XLSX and PDF, and automated notifications arrive by email and SMS.

Useroam visit analytics screen with unique visitors, repeat rate and a day-hour density heatmap

Security and compliance: the ground under the marketing

Consent-first data capture

Guests are informed on the welcome page and marketing consent is captured separately and kept auditable. Campaigns only ever reach guests who explicitly opted in.

Compliant guest logging

Guest access is identity-verified and logged on secure infrastructure with timestamped records, so venues meet local guest WiFi obligations. The logging layer also works standalone.

Panel security

Admin panel access is protected with 2FA, and role-based permissions apply across partner and staff accounts.

Works with the infrastructure you already have

Useroam requires no extra hardware and ships with ready integrations for common firewalls and network devices. On the hotel side, it offers cloud-based PMS integrations such as Elektra, Fidelio and Sedna, plus a REST API for developers.

SophosFortiGateMikroTikPalo AltoZyxelRuijie

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See the platform on your own network.

Let us design your welcome screen together in a demo environment — and try the verification flow on your own phone.

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Frequently asked questions

Is guest verification free?
Yes. Guests sign in via free SMS or free WhatsApp verification. You can use the built-in SMS pool or integrate your own SMS provider.
Can I start with compliant guest WiFi only?
Yes. The captive portal and logging layer works standalone — you can enable the marketing modules whenever you are ready.
Can I brand the welcome screen?
Yes. Portal Studio lets you edit the logo, background, colors and content with drag and drop, and changes appear instantly in a live per-device preview.
Which firewalls does it work with?
Useroam ships with ready integrations for Sophos, FortiGate, MikroTik, Palo Alto, Zyxel and Ruijie among other common firewalls and network devices; no hardware replacement is required.