BUMERANG · HOTEL IN-HOUSE

Guests ask from the room.
Staff see it instantly.

A premium guest portal that opens from the room QR or your WiFi — no app required. Guests raise requests, order room service and report issues from their phone; staff run the whole operation live from one panel. No need to commission an expensive hotel app.

Request a Demo Hotel WiFi solution →

The guest side: on their phone, nothing to install

The portal opens full-screen under your hotel's logo and colours, in 6 languages plus Arabic (RTL). Guests sign in securely with room number and surname; their personal link lasts the whole stay and expires automatically at checkout. Housekeeping, extra requests, photo-based issue reports, room service, announcements and one-tap reception contact — all a few touches away.

White-label hotel guest portal with multilingual interface, housekeeping, late checkout and issue report cards

The staff side: the whole operation, live on one screen

New requests hit staff screens with sound and vibration; the waiting, in-progress and completed flow is tracked with SLA colours. Room status board, job assignment, photo-verified issue closure, lost-and-found records and order tracking live in the same place. Staff install the PWA in seconds by scanning a QR; a manager summary screen shows room status and staff performance.

Bumerang hotel request monitor with room service, extra requests, technical issues and completion status

Management: you stay in control, setup takes minutes

With the Hotel Studio you edit the portal by tapping on a live phone preview — no code. Room QR codes are generated in bulk and printed; staff permissions are set per module. Integration with PMS software such as Elektra, Fidelio and Sedna, AI-assisted detection of recurring issues and downloadable reports are all included.

Bumerang Hotel In-House admin panel with hotel details, languages, staff PWA and request type settings
App-free guest portal6 languages + Arabic (RTL)Secure login with room number + surnameRoom service and restaurant orderingPhoto-based issue reports and lost & foundLate checkout / early check-in upsell cardsStaff PWA and SLA rule enginePMS integration: Elektra, Fidelio, Sedna

Request handling is a cost. Upsell is revenue.

Late checkout and early check-in cards are offered at the price your hotel sets and turn into revenue with reception approval. On checkout day, a review survey takes the front seat — satisfaction is measured as the stay ends, and consented guests can be invited back for the next one.

In-house operations in three steps

Guest raises a request

They scan the room QR or reach the portal from the WiFi login, and submit the request in their own language.

It reaches staff instantly

The request lands on staff screens with an audible alert; a manager assigns the job to a person or a room.

Resolved and measured

SLA timers are tracked in colour, jobs are closed with photos, and performance is reported on the manager screen.

Upgrade the guest experience — without an app.

Let's set up your portal in a demo environment with your own brand and request types.

Request a Demo

Frequently asked questions

Do guests have to install an app?
No. The portal opens in the browser from the room QR or the WiFi welcome screen. Guests sign in with room number and surname, and the link expires automatically at checkout.
Is there PMS integration?
Yes. The module integrates with common hotel software such as Elektra, Fidelio and Sedna, including checkout automation.
How does the staff side work?
Staff use a PWA installed in seconds by scanning a QR. Requests arrive with audible alerts; the waiting, in-progress and completed flow is tracked with SLA colours, and managers are notified when a request runs over time.
Which languages does the portal support?
6 languages plus Arabic (RTL), so guests use the portal in their own language. Content and request types are edited without code in the Hotel Studio.